Refund and Return Policy

At Lithebag, we believe online shopping should feel safe, simple, and transparent. That’s why we’ve created a clear and fair Refund and Return Policy. Please read the details below carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 30 days of delivery.

  • The item is unused, unworn, and unwashed.

  • All original tags and packaging are still attached and intact.

  • The product is in the same condition as when it was delivered.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items cannot be returned:

  • Products marked as Final Sale

  • Personalized or custom-made items

  • Certain accessories or hygiene-sensitive items (for safety reasons)

  • Items returned without prior authorization

Please review product descriptions carefully before purchasing.

3. How to Request a Return

To start a return:

  1. Contact our customer support team through our official contact page.

  2. Provide your order number and the reason for return.

  3. Attach photos if the item is damaged, defective, or incorrect.

Do not send any item back without receiving return instructions and authorization from us.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.

  • We recommend using a trackable shipping method, as we cannot guarantee receipt without tracking.

  • The correct return address will be provided after approval.

5. Inspection and Approval

Once your returned item is received:

  • We will inspect it within 3–7 business days.

  • If approved, your refund will be processed.

  • If rejected (due to damage, missing tags, or policy violations), the item may be sent back to you.

6. Refund Process

  • Approved refunds are issued to the original payment method.

  • Refund processing typically takes 5 business days after approval.

  • Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.

Original shipping fees are generally non-refundable unless the return is due to our error.

7. Exchanges

We do not offer direct exchanges.

If you need a different size or color:

  1. Return the original item.

  2. Place a new order once your return is approved.

This ensures faster and more accurate processing.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery.

  • Provide clear photos of the item and packaging.

  • We will review and offer a replacement or refund when applicable.

Late reports may not qualify for compensation.

9. Order Cancellations

  • Orders can be canceled within 12 hours of purchase.

  • Once processing or shipping begins, cancellation is no longer possible.

  • If already shipped, you must wait for delivery and request a return.

10. Chargebacks and Disputes

If you experience an issue, please contact us before filing a chargeback or payment dispute.

We are committed to resolving concerns directly and efficiently. Filing a dispute without prior communication may delay resolution.

11. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be reflected on this page. Continued use of our website indicates acceptance of the updated policy.

Contact Us

For any questions regarding returns or refunds, please reach out through our official contact page. Include your order number for faster assistance.

At Lithebag, our goal is to provide quality products and clear policies. We value your trust and aim to make every shopping experience straightforward and reliable.